For real results & a lasting impact complaint management in the hotel Confident appearance at reception, handling critical situations with the perfect combination of empathy and steadfastness. complaint management in the restaurant Solution-oriented and self-confident handling of complaints in the restaurant. No old phrases but an individual, authentic approach. teamspirit & motivation Why should employees run faster if they don’t even know the direction? That will change after the seminar. Try it out! Upselling in reservation & FO Unobtrusive, friendly and very efficient way to buy higher value categories, HP, spa treatments etc. Bestseller. Sales & upselling in service Charming guests for an even better evening – with more aperitifs, digestifs and bottled wines. Department heads & leadership Not every head of department is a „born leader“. Leadership is a skill that can be learned. Here’s how. Hotel managers talk about their experience with Rainer Lagemann and the results achieved Complaint management [Hotel / Reception / Lodging] Resolve critical situations with confidence: Guest-oriented and equally steadfast for the demanding, loud guests Seminar highlights:
- Confident demeanor in critical situations
- Successful methods of the FBI in negotiations
- Change of perspective: How would I feel?
- Questions that lead to the solution & the goal
- Real empathy and authentic appreciation
[Restaurant / Service] Only few things are more demanding than a complaint during service. Other guests are watching and all those uninvolved remain in the room Seminar highlights:
- Awareness of your own appearance & impact
- Success methods of the FBI
- Use of targeted questions & techniques
- From problem to independent solution
- Confident appearance for your service employees
for reservation / reception Upselling training for reservation and reception staff. Unobtrusive, efficient upselling in the hotel Seminar highlights:
- Great guest experience from the very first moment
- More individual & targeted approach to guests
- Effortless, unobtrusive upselling
- More RevPAR and profit per guest & roomnight
- Better conversation from inquiry to booking
[MICE / Corporate Sales] Corporate and convention sales / event sales for a strong customer experience and substantial turnover without discounts Seminar highlights:
- Awareness of your own appearance & impact
- Formulations that sell charmingly
- Use of targeted questions & techniques
- Positively influencing purchase & order decisions
- More self-confidence, more sales, more tips, more motivation
- etting and communicating goals and standards
- Conducting criticism and conflict discussions
- Delegating & developing employees
- Productivity, SMART goals & time management
- Recognizing & using the motivation and strengths of employees
- Awareness of your own appearance & impact
- Formulations that sell charmingly
- Use of targeted questions & techniques
- Use of targeted questions & techniques
- Positively influencing purchase & order decisions
HR Manager about the cooperation with Rainer Lagemann Tobias Strauß,
Hotel Director shares his experiences about Rainer Lagemann trainings Christian Andresen, Managing Director reports on the training sessions at the Mandala Hotel, Berlin „Rainer has already provided training for several departments in our company and the employees come out of every seminar highly motivated and apply it. “ Christina Heinz Management at ****S Hotel Heinz, Westerwald „The training sessions with Rainer are always a success. Not only is motivation and team spirit encouraged, but sales figures are also increasing noticeably“ Nikolaus Jäger Director of the ****S Hotel Exquisit in Oberstdorf
