Complaint management in the restaurant

Training & active training for professional complaint management in your restaurant.

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Complaint management at the hotel reception

Confident appearance through the seminar „Complaint management“ at your reception desk.

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Upselling for reservations and at the reception desk

Higher-quality & higher-priced sales of room categories, arrangements and additional services.

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Leadership for managers

Leadership requires not only strength, but also trust, security, clarity, values and, above all, appreciation.

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Upselling as a host in the restaurant

Common goal, pulling together, understanding for the team as well as for the other department & better interaction.

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Successful selling in event sales

Host mindset, etiquette, appearance and impact, both externally and internally.

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Owners, managers and hotel directors on Rainer Lagemann, his training courses and results.

Andrea Fuchs

*****S Hotel Sans Souci, Vienna

„Rainer and his manner are really well received by our team. With his solutions for the unsolvable cases, he has completely won over even the skeptics.“

Rolf Seelige-Steinhoff

***** SEETELHOTELS, Usedom

„When it comes to motivational training and professional expertise, Rainer Lagemann is at the top of the list at SEETELHOTELS.“

Christoph Hörl

**** Sporthotel Salzburger Hof, Leogang

„We have been relying on Rainer Lagemann and his training courses for several years, both in room sales and in service. And the results speak for themselves.“

Nikolaus Jäger

****s Hotel Exquisit, Oberstdorf, Bavaria

„The employees are absolutely delighted. The training courses are practical and hands-on. This is well received and has a direct impact on guest satisfaction and sales.“